Terms and Conditions

Terms & Conditions

Last Updated: 11/21/2025

Welcome to Qualitea, operated by Quality Tea Service LLC (“we,” “us,” or “our”). By accessing or using our website (the “Site”) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.


1. Use of Our Website

By using our Site, you confirm that:

  • You are at least 18 years old (or using the Site with parental/guardian consent).
  • You will use the Site only for lawful purposes.
  • You will not interfere with or disrupt the Site’s functionality or security.

We reserve the right to refuse service to anyone at any time for any reason.


2. Product Information

We make every effort to display accurate product descriptions, pricing, and images. However, we cannot guarantee that:

  • Colors will appear exactly the same on all screens
  • All product details are error-free
  • Inventory is always up to date

Our tea products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on this site is for educational purposes and not a substitute for professional medical advice.

We reserve the right to modify or discontinue products at any time without notice.


3. Orders & Payments

3.1 Placing an Order

When you place an order, you agree to provide accurate and complete information.
We may cancel or refuse an order if we suspect fraud, unauthorized activity, or errors.

3.2 Pricing

All prices are listed in USD unless stated otherwise.
Prices may change without notice.

3.3 Payments

We use trusted third-party payment processors (e.g., Shopify Payments, Stripe, PayPal).
You agree to pay all charges incurred by your purchase.


4. Shipping & Delivery

Shipping times are estimates and not guaranteed.
Delays caused by carriers, customs, or external factors are outside our control.

You are responsible for providing accurate shipping information.
We are not responsible for packages delivered to the wrong address if it was provided incorrectly.


5. Returns, Refunds & Exchanges

Please refer to our Return & Refund Policy.
Generally:

  • Items may be eligible for return or exchange if unopened and within the allowed period
  • Shipping costs may be non-refundable
  • Certain items (e.g., perishable tea products) may not be eligible for return


6. Intellectual Property

All content on our Site—including logos, product images, graphics, text, and designs—is the property of Qualitea or its content providers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.


7. User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login information
  • All activity that occurs under your account

We reserve the right to suspend or terminate accounts for violations of these Terms.


8. Third-Party Links

We may link to third-party websites for convenience.
We are not responsible for the content, policies, or practices of third-party sites.


9. Limitation of Liability

To the fullest extent permitted by law:

  • Qualitea is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products.
  • Our liability for any claim related to your use of our Site or products is limited to the amount paid by you for the product at issue.

Use our products responsibly and as intended.


10. Disclaimer of Warranties

Our Site and products are provided “as is” and “as available.”
We do not guarantee:

  • Uninterrupted or error-free website operation
  • That the Site will be free of viruses or harmful components
  • The accuracy or reliability of information on the Site


11. Governing Law These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of the State of Georgia.

 

12. Changes to Terms

We may update or modify these Terms at any time.
Updates will be posted on this page with an updated “Last Updated” date.
Your continued use of the Site indicates acceptance of the revised Terms.


13. Contact Us

If you have any questions about these Terms, contact us at:

 

Qualitea (Quality Tea Service LLC)
Email: info@qualiteaus.com